This policy covers how ZEHAAVA CONSULTANCY, including its Concordia brand, delivers its services and ships product orders. Concordia doesn’t sell any products through this website.
How our services are delivered
- Trainings, workshops and coaching are delivered in person at your premises or an agreed venue, or online, as set out in your proposal.
- Dates, times and joining details are confirmed by email, to the address you gave us when you registered or enquired.
- Course material, such as handouts and certificates, is shared at the session or by email.
- Training catalogues on this website can be downloaded immediately and are free.
If you have any problem using our services, contact our helpdesk at connect@zehaava.com or +91 80198 64400 (Zehaava), or concordia@zehaava.com or +91 77020 89900 (Concordia). To change a date, email concordia@zehaava.com for Concordia trainings, or connect@zehaava.com for anything else. For cancellations, see our Refund & Cancellation Policy.
How product orders are shipped
These terms apply to physical products ordered from Zehaava.
- Within India, orders are shipped through registered domestic courier companies and/or Speed Post only.
- Outside India, orders are shipped through registered international courier companies and/or International Speed Post only.
- Dispatch: we hand your order to the courier company or post office within 6–8 days of your order and payment, or by the delivery date agreed when your order was confirmed.
- Delivery is to the address you give us when you order, and is subject to the norms of the courier company or post office.
We aren’t liable for delays caused by the courier company or postal authorities. We guarantee only to hand your consignment to them within 6–8 days of your order and payment, or by the delivery date agreed when your order was confirmed.
Our other brands
Love Live Learn and Bisar Photography ship their own orders. See their policies: